Booking transportation for a loved one in a wheelchair especially for the first time comes with a lot of unknowns. Will the van actually fit their chair? Will the driver know how to help safely? Will they be treated with patience, or rushed? Here's a clear walkthrough of what a wheelchair-accessible NEMT ride actually looks like, from the moment you book to the moment you're dropped off. Booking Wheelchair Transport in Houston: What Happens Before the Ride When you call to sc